Shipping policy

This shipping policy explains how Amberlenz LTD operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Shipping and Delivery Options:

We offer a variety of shipping options to suit the needs of our customers. Shipping Methods We offer a variety of shipping options to suit the needs of our customers: - Yodel 2-3 Business Days Tracked: 2 to 3 business days - DPD Express Next Day Tracked: 1-2 business days In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products. 

Delayed Orders:

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time.

Our goal is to provide clear and accurate information so you can plan accordingly. Shipping Restrictions Orders can only be posted to registered addresses and official pick up points of courier service selected by customer. 

Returns and Exchanges:

If you have any questions about refunds, returns or exchanges, please review our refund policy (https://amberlenz.co.uk/policies/refund-policy).

Contact Information:

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:                                                                        - https://amberlenz.co.uk/pages/contact - Support@amberlenz.co.uk 

This document was last updated on June 21, 2025