Refund policy

Returns Policy

At Amberlenz, we strive to ensure your complete satisfaction with our sunglasses. If you are not entirely happy with your purchase, you may return it after contacting our customer service team.

Please note the following conditions:

  1. Return Process: Contact our customer service team within 7 days of receiving your order to initiate a return.
  2. Shipping Costs: The customer is responsible for paying the shipping costs to return the item.
  3. Packaging: The returned item must include its entire original packaging.
  4. Refunds: Once we receive the returned item in its original condition, we will process your refund to the original payment method.
  5. Condition: Refunds may be refused if the returned product shows clear signs of wear or damage.

Once you have contacted our customer service team, we will supply the return shipping address to you personally.

We appreciate your understanding. If you have any questions, please do not hesitate to contact us.

This policy was last updated on 22nd June2025